FIX8 PROBIOTICS
COMMON QUESTIONS ABOUT LIVE CULTURES AND GUT HEALTH
What are live cultures?
Live cultures are probiotic bacteria that contribute to good gut health. Fix8 adds science-backed strains specifically selected for targeted gut release — meaning they survive the journey to your gut, not just your mouth.
Why are live cultures good for you?
Water kefir contains millions of probiotics, which can help:
• support the balance of your gut microbiome
• aid digestion
• reduce bloating
• improve nutrient absorption
• support immune function
Why do you add extra live cultures on top of the fermentation?
We want to give you the maximum gut health benefit from drinking our kombucha’s. We know that not a lot of kombucha in cans have surviving bacteria left in them sadly. So we wanted to go above and beyond. Our added live cultures are science-backed, so you get a double hit of goodness for your gut, and we can prove it.
Why do you add Vitamin C?
Having adequate vitamin C is one of the easiest ways we can top up our immune health! In a post-pandemic world, we thought it could only do the drink (and you) more good.
FIX8 KOMBUCHA
EVERYTHING ABOUT OUR FERMENTED FRUIT DRINK RANGE
What is kombucha?
Kombucha is a fermented tea drink originating from Asia thousands of years ago, where it was known as the 'tea of immortality'. It's made using four simple ingredients: tea, water, sugar, and a SCOBY (symbiotic culture of yeast and bacteria). The fermentation process converts the sugar into organic acids and live cultures — leaving a naturally sparkling, tangy drink that's low in sugar and good for your gut.
How do you pronounce kombucha?
KOM-BOO-CHA. Now practise 3 times.
Does Fix8 contain caffeine?
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Does Fix8 contain alcohol?
Fix8 is non-alcoholic.
Is there sugar in Fix8 kombucha?
There is a teeny tiny amount of sugar in our kombucha’s as it is an essential part of the kombucha fermentation process. But it’s not in there for you, it’s in there for the yeast and bacteria to live off and allow fermentation to happen. No sugar = no fermentation = no kombucha! Without sugar, there is also nothing to keep the bacteria alive and they will (sadly) die off. Be wary of ‘zero sugar’ kombuchas.
How many calories are in Fix8 kombucha?
We have a low-calorie content (between 30-36 calories per can) and use absolutely no sweeteners or flavour modulators such as erythritol. Call us purists, but we prefer our totally kombucha natural.
Can I drink Fix8 if I'm pregnant?
If you’re eating live foods such as kefir, yoghurt or taking probiotics – you are most likely fine to consume Fix8. However, it is always safer to consult your doctor before consuming if unsure.
How do I store Fix8?
You can pop our drinks in a cool place away from sunlight. Make sure you store them in the fridge before drinking though. This is very important!
What is the shelf life?
12-18 months. But to be sure, check the base of our can.
How do I drink Fix8?
We suggest drinking ice-cold. Any time of day but we like it best as an afternoon ‘cold can moment’. Pour into a glass over ice or drink straight from the fridge. Our founder Freya loves drinking it out of a wine glass in the evening instead of alcohol. But, if you’re prone to a tipple, our Fix8 Kombucha’s are a great mixer with any spirit. Try: Fix8 Ginger Turmeric + Vodka for a ‘modern Moscow mule’!
How is Fix8 different from other kombuchas?
Beyond the exciting look of our cans and and delicious (unique) flavours – our true stand out quality is the combination of quality kombucha alongside science-backed live cultures. To top it off, we add vitamin C for immune health. No other kombucha in the UK has this combo and we’re super proud of that.
FIX8 WATER KEFIR
EVERYTHING ABOUT OUR FERMENTED FRUIT DRINK RANGE
What is water kefir?
Water kefir is a naturally fermented, lightly fizzy drink made using kefir cultures — a mix of bacteria and yeast — that ferment natural fruit juice. The result is a refreshing drink filled with live cultures, healthy acids, and natural probiotics, with no added sugar.
How do you pronounce water kefir?
Most people say “keh-feer” or “kee-fur.” We’re not precious — drink it however you say it.
How is Fix8 Water Kefir different from dairy kefir?
Unlike dairy kefir, FIX8 Water Kefir is 100% lactose-free, fruit-fermented, raw, unpasteurised, vegan, and naturally low in sugar because we ferment real fruit juices rather than adding refined sugar. It’s a lighter, fresher take on kefir — more like a juicy, gut-loving soft drink.
Is Fix8 Water Kefir vegan and lactose-free?
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Is Fix8 Water Kefir gluten-free?
Yes — water kefir is naturally gluten-free, and our drinks use no gluten-containing ingredients.
Does Fix8 Water Kefir contain caffeine?
No. Water kefir is naturally caffeine-free — there’s no tea used in the process.
Is Fix8 Water Kefir pasteurised?
No — it’s raw and unpasteurised, meaning the live cultures stay alive and active.
Is there sugar in Fix8 Water Kefir?
There is no added sugar. Any sweetness comes solely from the natural fruit juice, and much of that sugar is consumed during fermentation.
Is Fix8 Water Kefir safe to drink when pregnant?
Water kefir is a non-alcoholic, pasteurisation-free fermented drink. Many people enjoy fermented products during pregnancy, but because every pregnancy is unique, we recommend checking with your healthcare provider.
Where does water kefir come from?
Water kefir originates from Mexico, where cultures were traditionally fermented with fruit to create a refreshing, naturally sparkling drink. The heritage of fermentation inspired our approach and flavour choices.
SUBSCRIPTIONS
MANAGING YOUR FIX8 SUBSCRIPTION WITH LOOP
How do I set up a subscription?
On any product page, select Subscribe & Save and choose your delivery frequency. You'll save 20% on every order. At checkout, an account is created automatically — no separate sign-up needed.
How do I log in to manage my subscription?
Log in to your FIX8 account using the email address you subscribed with. From there, you can manage your subscription through the customer portal.
How do I pause or skip a delivery?
Log in to your account and open your subscription. You can pause your subscription or skip an upcoming delivery before it is processed.
How do I cancel my subscription?
You can cancel anytime through your account. Open your subscription in the customer portal and select the cancellation option.
Can I change what I receive on my subscription?
Yes. Log in to your account to swap products, change quantities or update your delivery frequency where available.
When will my next subscription order be charged and dispatched?
Your account will show your next scheduled order date. Payment is taken when the order processes, and your FIX8 will then be prepared and dispatched.
DELIVERY & ORDERS
SHIPPING, TRACKING AND RETURNS
How much does delivery cost?
Standard UK delivery is £2.99. Orders over £30 qualify for free delivery. Subscribers receive free delivery on every order over £30 automatically.
How long does delivery take?
UK standard delivery usually takes 2–4 business days. Delivery is free on orders over £30, or £2.99 on orders under £30.
How do I track my order?
Once your order has been dispatched, we’ll send you a confirmation email with tracking details where available.
What is your returns policy?
You can cancel your order within 14 days of receiving it, subject to our returns policy. Items must be returned within 14 days of cancellation and return postage is your responsibility. Some products, including opened goods or items that can’t be returned for hygiene or perishable reasons, may be excluded.
For subscriptions, the 14-day cancellation period applies from the first delivery.

